菲利浦·克勞士比
被譽(yù)為"本世紀(jì)偉大的管理思想家"
Quality is not a goal; it is a journey.
質(zhì)量不是目標(biāo)；它是一個(gè)旅程。
The quality of an organization's culture determines the quality of its products and services.
一個(gè)組織的文化質(zhì)量決定了其產(chǎn)品和服務(wù)的質(zhì)量。
Quality is not a department; it is a responsibility of everyone in the organization.
質(zhì)量不是一個(gè)部門；它是組織中每個(gè)人的責(zé)任。
The quality of an organization's processes determines the quality of its products and services.
一個(gè)組織的流程質(zhì)量決定了其產(chǎn)品和服務(wù)的質(zhì)量。
Quality is not an end in itself; it is a means to an end.
質(zhì)量本身不是目的；它是達(dá)到目的的手段。
The quality of an organization's products and services is a direct reflection of the quality of its management.
一個(gè)組織的產(chǎn)品和服務(wù)的質(zhì)量是其管理質(zhì)量的直接反映。
Quality is not something you can add on to a product or service. It must be built in from the beginning.
質(zhì)量不是你可以添加到產(chǎn)品或服務(wù)上的東西。它必須從一開始就內(nèi)置。
The only performance standard is Zero Defects.
唯一的績(jī)效標(biāo)準(zhǔn)是零缺陷。
Quality is not just the absence of defects; it is the presence of value.
質(zhì)量不僅僅是缺陷的缺失；它是價(jià)值的存在。
The quality of an organization is never better than the quality of its people.
一個(gè)組織的質(zhì)量永遠(yuǎn)不會(huì)超過其人員的質(zhì)量。