菲利浦·克勞士比
被譽(yù)為"本世紀(jì)偉大的管理思想家"
The first rule of quality is that it must be defined.
質(zhì)量的第一條規(guī)則是它必須被定義。
The performance standard must be Zero Defects. Not 'that's close enough'.
There is no such thing as a quality problem. There are only problems, and the solutions to those problems may involve quality considerations.
不存在所謂的質(zhì)量問題。只有問題，而這些問題的解決方案可能涉及質(zhì)量考慮。
Zero Defects is a performance standard. It is the standard of the craftsman, regardless of his or her trade.
零缺陷是一個績效標(biāo)準(zhǔn)。它是工匠的標(biāo)準(zhǔn)，無論他或她的行業(yè)是什么。
The quality of an organization is determined by the quality of its services.
組織的質(zhì)量由其服務(wù)的質(zhì)量決定。
Quality is not a destination, it is a journey.
質(zhì)量不是一個目的地，而是一個旅程。
The quality of an organization is determined by the quality of its products.
組織的質(zhì)量由其產(chǎn)品的質(zhì)量決定。
Quality is not a tool, it is a mindset.
質(zhì)量不是一種工具，而是一種心態(tài)。
The quality of an organization is determined by the quality of its systems.
組織的質(zhì)量由其系統(tǒng)的質(zhì)量決定。
Quality is not a program, it is a culture.
質(zhì)量不是一個項(xiàng)目，而是一種文化。
The quality of an organization is determined by the quality of its processes.