菲利浦·克勞士比
被譽為"本世紀偉大的管理思想家"
Quality is not a choice; it is a requirement.
質(zhì)量不是選擇；它是要求。
The quality of an organization's vision determines the quality of its future.
一個組織的愿景質(zhì)量決定了其未來的質(zhì)量。
Quality is not a destination; it is a journey.
質(zhì)量不是目的地；它是一個旅程。
The quality of an organization's communication determines the quality of its relationships.
一個組織的溝通質(zhì)量決定了其關(guān)系的質(zhì)量。
Quality is not a problem; it is a solution.
質(zhì)量不是問題；它是一個解決方案。
The quality of an organization's training determines the quality of its people.
一個組織的培訓質(zhì)量決定了其人員的質(zhì)量。
Quality is not a luxury; it is a necessity.
質(zhì)量不是奢侈品；它是必需品。
The quality of an organization's systems determines the quality of its processes.
一個組織的系統(tǒng)質(zhì)量決定了其流程質(zhì)量。
Quality is not a cost; it is an investment.
質(zhì)量不是成本；它是一種投資。
The quality of an organization's leadership determines the quality of its culture.
一個組織的領(lǐng)導(dǎo)質(zhì)量決定了其文化質(zhì)量。