Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
I think the most important thing is to be honest and truthful with what you say and what you do.
我絕不會再像以前一樣，把命運加給我們的一點兒不幸拿來反復(fù)咀嚼(念念不忘)；我要享受現(xiàn)時，過去的事就讓它過去吧。
我并不完美。我和其他人一樣會犯錯。
Is there any relief from some of thesepressures that I've been outlining? I think there is. I just want to turn to afew of them. Let's take meritocracy. This idea that everybody deserves to getwhere they get to, I think it's a crazy idea, completely crazy. I will support any politician of Left and Right, with any halfway-decent meritocratic idea; I am a meritocrat in that sense. But I think it's insane to believe that we will ever make a society that is genuinely meritocratic; it's an impossible dream.