傾聽公司里的每一個人，并想辦法讓他們說話。在前線的人——那些真正與客戶交談的人——是唯一真正知道外面發(fā)生了什么的人。你最好弄清楚他們知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.
真正的領(lǐng)導(dǎo)力不在于掌控，而在于照顧那些你負(fù)責(zé)的人。
I never saw a problem that I did not attempt to solve by mechanical means.
I'm not a businessman, I'm a business, man.
La música es el lenguaje universal que nos une a todos.