Customer trust is hard to earn and easy to lose; never take it for granted.
顧客的信任難獲得易失去;永遠(yuǎn)不要視為理所當(dāng)然。
——倫敦《每日紀(jì)事報(bào)》刊出〈孫逸仙講述他第一次起事反抗中國皇朝之故事〉,1911年10月14日
行為不僅僅是對(duì)刺激的反應(yīng),而是由期望和目的引導(dǎo)的。
The only way to grow is to step out of your comfort zone.