The knowledge of the circumstances of which we must make use never exists in concentrated or integrated form, but solely as the dispersed bits of incomplete and frequently contradictory knowledge which all the separate individuals possess.
語(yǔ)言中最危險(xiǎn)的短語(yǔ)是:“我們一直都是這么做的。”
超越顧客的期望。如果你這樣做,他們會(huì)一次又一次地回來(lái)。給他們想要的——再多一點(diǎn)。
如果你下定決心,你可以完成任何事情。