閱讀是一種同理心的行為。你正在走進別人的鞋子，通過他們的眼睛看世界。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
仇恨比愛情更容易滋長。
人不是環(huán)境的產(chǎn)物；相反，環(huán)境允許或刺激他的發(fā)展。
Calm is contagious.
教育是偉大的平衡器，但前提是獲得教育的機會真正平等。
Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.
經(jīng)濟增長不等于經(jīng)濟發(fā)展。