山姆·沃爾頓
山姆會員店創(chuàng)始人
杰出的領(lǐng)導(dǎo)者會不遺余力地提升員工的自尊。如果人們相信自己，他們能取得的成就是驚人的。
Celebrate your successes. Find some humor in your failures.
慶祝你的成功。在你的失敗中找到一些幽默。
High expectations are the key to everything.
高期望是一切的關(guān)鍵。
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
只有一個老板，那就是顧客。他可以通過把錢花在別處，輕而易舉地解雇公司里的任何人，從董事長開始。
The key to success is to get out into the store and listen to what the associates have to say.
成功的關(guān)鍵是走進(jìn)商店，傾聽員工們要說的話。