山姆·沃爾頓
山姆會員店創(chuàng)始人
Celebrate your successes. Find some humor in your failures. Don't take yourself so seriously. Loosen up, and everyone around you will loosen up. Have fun. Show enthusiasm. Always.
慶祝你的成功。在失敗中找到幽默。不要把自己看得太嚴肅。放松，你周圍的人也會放松。享受樂趣?？偸潜憩F(xiàn)出熱情。
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The best way to reduce costs is to not have them in the first place.
降低成本的最好方法是一開始就沒有成本。
You can't just keep doing what works one time, everything around you is always changing. To succeed, stay out in front of change.
你不能只做一次有效的事情，你周圍的一切都在不斷變化。要成功，就要走在變化的前面。
The goal as a company is to have customer service that is not just the best but legendary.
作為一個公司的目標是擁有不僅是最好的，而且是傳奇的客戶服務(wù)。
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you — like a fever.
如果你熱愛你的工作，你每天都會出去盡你所能做到最好，很快你周圍的每個人都會從你那里感受到激情——就像發(fā)燒一樣。
The way management treats the associates is exactly how the associates will then treat the customers.
管理層對待員工的方式正是員工對待顧客的方式。
Don't be afraid to make mistakes. If you're not making mistakes, you're not trying hard enough.
不要害怕犯錯誤。如果你沒有犯錯誤，你就沒有足夠努力。
Think small. If you think small, you'll stay small. If you think big, you'll stay big.
從小處著眼。如果你從小處著眼，你就會保持小。如果你從大處著眼，你就會保持大。
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.
盡可能多地向你的合作伙伴傳達一切。他們知道的越多，他們就越理解。他們理解的越多，他們就越關(guān)心。一旦他們關(guān)心了，就沒有什么能阻止他們了。
Commit to your business. Believe in it more than anybody else.