Winning is about heart, not just legs. It's got to be in the right place.
我唯一的競(jìng)爭對(duì)手是我自己。
"History is not the past—it is the method we have evolved of organizing our ignorance of the past."
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.