Your most unhappy customers are your greatest source of learning.
人們往往認為，現(xiàn)在的政客比過去的政客要糟糕得多。但我們往往忘記了過去的政客有多糟糕。
The role of business is to produce products and services that make people's lives better—while using fewer resources—and to act lawfully and with integrity.
Quality is the lifeline of an enterprise.
"Every story is a fragment of the universe trying to explain itself."
The state of nature has a law of nature to govern it, which obliges every one: and reason, which is that law, teaches all mankind, who will but consult it, that being all equal and independent, no one ought to harm another in his life, health, liberty, or possessions.