細(xì)節(jié)不是細(xì)節(jié);它們構(gòu)成了設(shè)計。
Memory is not a recording device but a system that actively organizes and reconstructs information.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
運(yùn)營效率和戰(zhàn)略對于卓越表現(xiàn)都是必不可少的,但它們以非常不同的方式發(fā)揮作用。