一個組織的系統(tǒng)質(zhì)量決定了其流程質(zhì)量。
Los silencios dicen más que las palabras, pero hay que saber escucharlos.
When someone is nasty， rude， hateful， or mean with you， pretend they have a disease. That makes it easier to have empathy toward them which can soften the conflict.
The best time to plant a tree was twenty years ago. The second best time is now.