所有企業(yè)需要永葆青春。如果客戶群與你一起變老，你就會(huì)重蹈伍爾沃斯的覆轍。
追求卓越是一段旅程，而不是終點(diǎn)。
Competitive strategy is about being different. It means deliberately choosing a different set of activities to deliver a unique mix of value.
The problem of quality management is not what people don't know about it. The problem is what they think they do know.