你不能只問顧客要什么，然后想法子給他們做什么。等你做出來(lái)，他們已經(jīng)另有新歡了。
理解一個(gè)角色的唯一方法就是理解他們的矛盾。
The essence of strategy is in the activities – choosing to perform activities differently or to perform different activities than rivals.
"Acting is not about being someone different. It's finding the similarity in what is apparently different, then finding myself in there."