關(guān)鍵是設(shè)定現(xiàn)實(shí)的客戶期望，然后不僅要滿足它們，還要超越它們——最好是以意想不到和有益的方式。
"Children's books should challenge, comfort, and inspire."
The past is never dead. It's not even past.
領(lǐng)導(dǎo)力在于因你的存在而使他人變得更好，并確保這種影響在你離開后仍能持續(xù)。
The study of psychology is the study of adaptive success.