記憶是脆弱的，但它也是我們理解過去最強(qiáng)大的工具。
你的聲譽(yù)是你最重要的貨幣，要堅(jiān)決保護(hù)它。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.